Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)

1. What products do you sell?

We offer a wide range of high-quality products, including JLab Studio and Studio Pro headphones. Our products are mostly refurbished or almost new, providing you with great value for your purchase.

2. How do I place an order?

Simply browse our website, select your desired product, and click the "Add to Cart" button. Then, proceed to checkout, where you can fill in your shipping details and payment information to complete the order.

3. What payment methods do you accept?

We accept a variety of secure payment options, including credit/debit cards, bank transfers, and online wallets. You will be able to choose your preferred payment method during checkout.

4. Do you offer international shipping?

Currently, we offer shipping within Pakistan. International shipping may be available in the future. Keep an eye on our website for updates.

5. How long will it take for my order to arrive?

Orders are typically processed within 1-2 business days, and delivery times vary based on your location. You will receive a tracking number once your order is shipped.

6. Can I return or exchange my product?

Yes, we offer a return and exchange policy within 7 days of purchase. The product must be unused and in its original condition. Please refer to our return policy page for more details.

7. Are the products refurbished?

Yes, most of our products are either refurbished or almost new, ensuring they meet high-quality standards while being affordable. Each product is tested before shipment to ensure it functions perfectly.

8. How can I contact customer support?

For any queries or concerns, feel free to reach out to us:

Our customer support team will respond promptly.

9. Do you offer warranties on your products?

Yes, we offer warranties on select products. The duration and terms of the warranty will be mentioned on the product page.

10. How can I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your shipment through the courier's website.