Refund policy

At Minhaj Sports, customer satisfaction is our top priority. We aim to provide high-quality products and services to ensure a seamless shopping experience. If, for any reason, you are not satisfied with your purchase, please refer to our return and exchange policy below.

Eligibility for Return and Exchange

  1. Products must be returned within 7 days of delivery.
  2. Items must be unused, in their original condition, and with all original tags, labels, and packaging intact.
  3. Items purchased during sales, promotions, or clearance sales are not eligible for return or exchange unless they are defective.

Non-Returnable Items

The following items cannot be returned or exchanged:

  • Customized or personalized products.
  • Items damaged due to misuse, mishandling, or wear and tear.
  • Products without original packaging and tags.

Steps for Return and Exchange

  1. Initiate Request: Contact our customer service team at mjsportspk@gmail.com or call us at 0322-4569020 within the return period. Provide your order details and reason for return or exchange.
  2. Approval: Once approved, you will receive instructions on how to return the product.
  3. Return Shipping: Customers are responsible for the return shipping costs unless the item received was defective or incorrect.
  4. Inspection: Upon receiving the returned item, our team will inspect it to ensure it meets our policy criteria.
  5. Refund/Exchange Processing:
    • Refunds will be processed within 7 business days after inspection and will be issued via the original payment method.
    • Exchanges will depend on the availability of the replacement item.

Defective or Incorrect Items

If you receive a defective or incorrect product, we apologize for the inconvenience. Please contact us immediately at mjsportspk@gmail.com or call 0322-4569020, and we will arrange a replacement or refund at no additional cost.

Important Notes

  • Minhaj Sports reserves the right to refuse any return or exchange that does not meet our policy criteria.
  • Shipping and handling fees are non-refundable.
  • For orders placed online, returns can only be processed via our online platform and not in-store.

For further assistance, feel free to contact us at mjsportspk@gmail.com or call 0322-4569020. Thank you for shopping with Minhaj Sports!